Cisco 7861 Firmware Migration Master Guide

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Q: My customer purchased the wrong phone type and just need to migrate the
phone to the call control they have. Can we do this?
A: No. Please work with customer service to get the phones returned and the proper phones sent to the customer. The BU will not replace
phones or migrate phones for customers that make a mistake when ordering our phones.

Cisco 7861 Specifications

General

Speakerphone	Yes
Wall Mountable	Yes
Protocols	SIP
Display	3.5-inch grayscale
PoE	Yes
Audio Codec	G.711, G.729, G.722, iLBC
Headset Port	Yes
Weight	1031 g
Line Keys	16 line keys