Cisco 7965 Reference Guide

Reference Guide
Cisco
7900
Reference Guide for All Cisco 7900 Series Phones
www.its.ny.gov/telecommunications
How To... Directions...
Transfer 1. While connected, press Transfer soft key. Call is automatically placed on hold. A new line is automatically
activated, and a dial tone is heard.
2. Dial the number to which you want to transfer.
3. While second line is ringing, you may perform either:
a. Supervised Transfer (preferred): Wait on line to announce the call. Then press Transfer to connect
the two callers.
b. Unsupervised Transfer: Press Transfer to connect the call and complete the transfer.
To cancel a transfer:
1. Use the Navigation Pad to highlight the original call.
2. Press the Resume soft key to reconnect to the original call.
Transfer to Unity
Voice Mail
To Transfer a call directly to Unity Voice Mail:
1. While connected, press Transfer soft key.
2. Dial * and the 10-digit number where the call should be transferred.
3. Press Transfer soft key.
Conference Call 1. While connected, press Confrn soft key. Call is automatically placed on hold. A new line is automatically
activated, and a dial tone is heard.
2. Dial number of second party. Wait for second call to connect, and announce conference.
3. Press Confrn to add party to the conference call.
4. To remove last party, press End Call soft key.
Repeat steps to conference up to four parties, including you. ConfList lists all conference parties.
Abbreviated/
Speed Dial
All Abbreviated/Speed Dial configuration MUST be done via the Self Care Portal.
To use a Speed Dial code, :
1. With the handset down, enter the Abbreviated/Speed Dial code.
2. Press the AbbrDial soft key.
3. Lift handset.
Call Forward
To activate:
1. Press CFwdALL soft key, and enter desired number.
2. To cancel, press CFwdALL soft key.
To forward All Calls to Voice Mail (optional):
1. Press CFwdALL soft key.
2. Press Messages button. Display status: “Forwarded to Voicemail”
3. To cancel forwarding to Voice Mail, press CFwdALL soft key.
Pick Up To answer call in Your PickUp group:
1. Lift handset.
2. Press PickUp soft key to be connected to the incoming call:
a. To answer call, press Answer soft key.
b. To divert to your voicemail, press Divert soft key.
c. To send call back to original called number, let call ring.

Cisco 7965 Specifications

General

Protocol	SIP, SCCP
Weight	3.5 lbs
Network	10/100/1000 Ethernet
Power	Power over Ethernet (PoE) or AC adapter
Lines	6
Ethernet Ports	2
Speakerphone	Full-duplex
Headset Port	Dedicated headset port
Codecs	G.711, G.729a, G.722, iLBC
Audio	Handset, speakerphone