Choppy Speech 353
General Telephone Call Problems 353
Phone Call Cannot Be Established 353
Phone Does Not Recognize DTMF Digits or Digits Are Delayed 354
Feature Troubleshooting 354
ACD Call Information Missing 354
Phone Doesn't Show ACD Softkeys 354
Phone Doesn't Show ACD Agent Availability 355
Call Doesn't Record 355
An Emergency Call Doesn't Connect to Emergency Services 355
Presence Status Doesn't Work 356
Phone Presence Message: Disconnected from Server 356
Phone Cannot Access BroadSoft Directory for XSI 356
An Emergency Call Doesn't Connect to Emergency Services 357
Executive or Assistant Menu Does Not Appear 357
Phone Display Problems 357
The Font is Too Small or Has Unusual Characters 358
Phone Screen Displays Boxes Instead of Asian Characters 358
Softkey Labels are Truncated 359
Phone Locale is Not Displayed 359
Report All Phone Issues from the Phone Web Page 359
Report a Phone Problem Remotely 360
Troubleshooting Procedures 360
Check DHCP Settings 360
Verify DNS Settings 361
Additional Troubleshooting Information 361
Maintenance 363
CHAPTER 15
Basic Reset 363
Factory Reset the Phone with the Keypad 364
Perform Factory Reset from Phone Menu 365
Factory Reset the Phone from Phone Web Page 365
Identify Phone Issues with a URL in the Phone Web Page 365
Voice Quality Monitoring 366
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
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