Cisco 8861 Trouble Shoot

1.
3. Locate the phone and select it. (one left click)
4. Select "Phone Details" if it did not automatically come up after selecting the phone.
5. Within the "Phone Details," you will see "Model Type:" where it should say, "Cisco Remote Phone-VPN Enabled"
1.
If the phone is not built as a VPN enabled phone, you will need to delete the phone and rebuild it as a VPN Phone. The
phone will need to be staged on a CallTower hosted circuit, switch, or ASA before being sent to the remote location.
This is so the device can grab a VPN certificate.
Confirm VPN is Enabled.
1. On the Phone press the settings button.
2. Select the "VPN" option from the applications menu.
3. Confirm VPN is turned on.
4. If this is turned off press the "On" soft key
5. Press exit.
https://www.uc.solutions/Cisco/002Phones/88XX_Series/Cisco_-_Phone%3A_Troubleshoot_8811_VPN_Enabled_Phone
Updated: Sun, 31 Oct 2021 09:58:32 GMT
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Cisco 8861 Specifications

General

Resolution	800 x 480 pixels
Audio	Wideband audio
Ethernet Ports	2 x 10/100/1000
Speakerphone	Full-duplex
Display	5-inch color display
Lines	5
PoE	Yes (802.3af)
Protocols	SIP, SDP, SRTP
Wi-Fi	802.11a/b/g/n/ac
Headset Jack	Yes
Codecs	G.711, G.722, G.729, iLBC
USB Port	2 x USB 2.0
USB Ports	2 x USB 2.0
Supported Languages	Multiple (English, French, Spanish, etc.)