Quick Start
Cisco IP Phone 8811, 8841,
8851, 8851NR, and 8861
1 Dial
2 Answer
3 Hold
4 Transfer
5 Conference
6 Mute
7 Voicemail
8 Divert
9 Forward All
10 Call History
11 Directories
12 Settings
13 Navigation
14 USB Charging
15 Intelligent Proximity
16 Tips
Note For best results, print on
8.5inch x 14inch (legal-sized) paper.
1 Dial
To place a call, pick up the handset and enter a
number. Or, try one of these alternatives.
Redial Last Number
Press Redial to redial on your primary line. To
redial on another line, press the line button first.
Dial On-Hook
1. Enter a number when the phone is idle.
2. Lift the handset or press Call, Headset ,
Speakerphone , or Select.
Speed Dial
Enter a speed-dial item number and press
SpeedDial. You may also have speed dials assigned
to some buttons along the left side of your phone.
2 Answer
New calls display in these ways:
• A flashing amber line button
• An animated icon and caller ID
• A flashing red light on your handset
To answer the call, lift the handset. Or, press the
flashing amber session button, Answer, the unlit
headset button, or the speakerphone button.
Answer Multiple Lines
If you are talking on the phone when you get
another call, a message appears briefly on the
phone screen. Press the flashing amber line button
to switch lines and press the session button to
answer the second call. The first call goes on hold
automatically.
You can answer a call through an actionable
incoming call alert if this feature is enabled by your
administrator.
3 Hold
1. Press Hold . The hold icon appears and
the line button flashes green.
2. To resume a call from hold, press the flashing
green line button, Resume, or Hold.
4 Transfer
1. From an active call, press Transfer .
2. Enter the transfer recipient’s phone number.
3. Press Transfer again (before or after the party
answers). The transfer completes.
Direct Transfer
You can transfer the active call to the held call
either on the same line or across lines
• From an active call, press Transfer .
• Press Active calls to select the held call, and
press Transfer again to finish the call transfer.
5 Conference
1. From an active call, press Conference .
2. Make a new call.
3. Press Conference again (before or after the
party answers). The conference begins and the
phone displays “Conference.”
4. Repeat these steps to add more participants.
The conference ends when all participants hang up.
Join Calls
You can conference the active call with the held
calls either on the same line or across lines.
• From an active call, press Conference .
• Press Active calls to select the held call, and
press Conference again to create the
conference.
View and Remove Participants
During a conference, press Show Details. To
remove a participant from the conference, scroll to
the participant and press Remove.
6 Mute
1. While on a call, press Mute . The button
glows to indicate that mute is on.
2. Press Mute again to turn mute off.
7 Voicemail
New message indicators:
• A solid red light on your handset
• A stutter dial tone (if available)
• The voicemail icon and number display on the
screen along with one idle session button
Listen to Messages
Press Messages and follow the voice
prompts. To check messages for a specific line,
press the line button first.
8 Divert
Press Divert when the call is ringing, active, or on
hold. Divert redirects an individual call to
voicemail or to another number set up by your
system administrator.
9 Forward All
1. To forward calls received on your primary line
to another number, press Forward all.
2. To forward calls to another number, enter a
phone number.
3. To forward all calls to voicemail, press
Messages
4. To cancel call forwarding, press Forward off.
To set up forwarding on a secondary line, press the
line button to select the line and press Forward all.
To set up forwarding remotely, access your Self
Care Portal.
10 Call History
View Call History
1. Press Applications .
2. Scroll and select Call History.
3. Select a line to view. Your phone displays the
last 150 missed, placed, and received calls.
4. To view details for a call, scroll to the call,
press More, and then press Details.
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