View the Line Status
Procedure
Step 1 Press Applications .
Step 2 Select Status > Phone status > Line status.
You can view the status of each line on the phone.
View Call Records in Call Statistics
Each call record contains additional information that you might want to check, follow the procedure provided
in this topic to view the detailed information of your recent call records.
Before you begin
Sign in to the phone so you can access to access the Call statistics menu.
If a lock icon displays in the upper-right corner of the main screen, this means that you don't sign in to the
phone yet.
Procedure
Step 1 Select Status > Phone status > Call statistics.
Step 2 (Optional) If prompted, enter your password and press Sign in.
If you cannot sign in to the phone, contact your administrator.
Step 3 Highlight a call statistics entry from the list, and press Select.
You can also press the Select button of the Navigation cluster to shows details of the highlighted entry.
You can view the following information:
• Call type—An outbound or inbound call.
• Peer name—The name of the person who made or answered the call.
• Peer phone—The phone number of the person who made or answered the call.
• Encode codec—The method used to compress the outgoing audio.
• Decode codec—The method used to decompress the incoming audio.
• Call time—The time a call was made or answered.
• Call ID—An identifier of the caller.
The call statistics may contain additional information such as counter, statistics, and voice-quality metrics.
Use this information for troubleshooting.
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
30
Your Phone
View the Line Status
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