Cisco ASR 5000 Series Installation And Administration Guide

L-ESS Maintenance and Troubleshooting
▀ Troubleshooting the L-ESS
▄ Cisco ASR 5000 Series External Storage Server Installation and Administration Guide
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Troubleshooting the L-ESS
In the event problems are experienced while using the L-ESS application, refer to the following table for
troubleshooting information.
Table 3. Troubleshooting L-ESS
Problem
Troubleshooting Method
The L-ESS application cannot
connect/login to the ASR 5000
platform.
 Make sure that you are supplying the correct user name, password and chassis‟ host
name or IP address.
 Make sure that you created an admin or config-admin account that is enabled for
SFTP in the correct context.
 Make sure that you have created SSH keys on the chassis.
 Make sure that you have enabled the SFTP subsystem on the chassis.
 Make sure that you can manually create SFTP connection from L-ESS to chassis with
same configured user name, password and host name/IP address of the chassis.
For example:
sftp drokade@qain5
Connecting to qain5...
drokade@qain5's
password: sftp>
 If SNMP support is configured trap notification raised due to connection failure may
provide additional information on why L-ESS could not connect to chassis.
The L-ESS application cannot
connect/login to the Remote
destination.
 Make sure that you are supplying the correct user name, password and remote
destination host name or IP address.
 Make sure that the supplied user is already created on remote destination.
 Make sure that SSH daemon / SFTP Server is running on remote destination.
 Make sure that you can manually create SFTP connection from L-ESS to remote
destination with same configured user name, password and host name/IP address of
the remote destination.
For example:
sftp drokade@qain5
Connecting to qain5...
drokade@qain5's
password: sftp>
 If SNMP support is configured trap notification raised due to connection failure may
provide additional information on why L-ESS could not connect to remote
destination.

Cisco ASR 5000 Series Specifications

General

Brand	Cisco
Model	ASR 5000 Series
Category	Network Router
Language	English