Cisco Catalyst 2950 Getting Started Guide

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9 Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical
Support Website on Cisco.com features extensive online support resources. In addition, Cisco
Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid
Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and
resolving technical issues with Cisco products and technologies. The website is available 24 hours a
day, 365 days a year at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.
If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you
require product information.) After you describe your situation, the TAC Service Request Tool
automatically provides recommended solutions. If your issue is not resolved using the recommended
resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool
is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts

Cisco Catalyst 2950 Specifications

General

Forwarding Bandwidth	8.8 Gbps
Switching Capacity	13.6 Gbps
Forwarding Rate	6.6 Mpps
Weight	3.6 kg
RAM	16 MB
Flash Memory	8 MB
Operating Humidity	10% to 85% non-condensing
Uplink Ports	2 x 10/100/1000Base-T
Dimensions	4.4 cm x 44.5 cm x 24.2 cm
Remote Management Protocol	SNMP, Telnet, HTTP
Features	Quality of Service (QoS), VLAN support
Compliant Standards	IEEE 802.3, IEEE 802.3u, IEEE 802.1D, IEEE 802.1Q, IEEE 802.1p
Status Indicators	system
Operating Temperature	0 to 45°C
Ports	24 x 10/100 Ethernet ports
MAC Address Table Size	8, 192 entries
Power Supply	Internal 100-240V AC, 50-60Hz