Cisco IP Conference Phone 8832

Silence an Incoming Call 24
Turn On Do Not Disturb 25
Turn On or Turn Off DND Using a Star Code 25
Mute Your Call 25
Hold Calls 26
Put a Call on Hold 26
Answer a Call Left on Hold for Too Long 26
Forward Calls 26
Transfer Calls 27
Transfer a Call to Another Person 27
Consult Before You Complete a Transfer 28
Conference Calls and Meetings 28
Add Another Person to a Call 28
Record a Call 28
Instant Message and Presence Contacts 29
Presence 29
Make a Call to an IM and Presence Contact 29
Change Your Presence State 30
Page a Group of Phones (Multicast Paging) 30
Call Center Features 30
Sign In as a Call Center Agent 31
Sign Out as a Call Center Agent 31
Change Your Status as a Call Center Agent 31
Accept a Call Center Call 32
Hold an Agent Call 32
Set a Disposition Code While on a Call Center Call 32
Trace a Call 32
Escalate a Call to a Supervisor 33
Contacts 35
CHAPTER 3
Search for a Contact in Multiple Directories 35
Corporate Directory 36
Dial a Contact in the Corporate Directory 36
Broadsoft Directory 36
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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Contents