Phone Adapter with 2 Ports for Voice-over-IP
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Appendix A: Troubleshooting
Frequently Asked Questions
6. The ETHERNET LED does not light up.
Go through this checklist until your problem is solved:
• Check the cable connecting the Phone Adapter to your router.
• Make sure your network has an active Internet connection. If it does not, follow these instructions to
reboot your cable or DSL modem, Phone Adapter, and router:
1. Power off your cable or DSL modem by unplugging its power adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the Phone Adapter by unplugging its power adapter.
4. Wait two minutes, and then power on your cable or DSL modem by plugging its power adapter into
an electrical outlet.
5. Wait two minutes, and then power on the router by plugging its power adapter into an electrical
outlet.
6. Wait five minutes, and then power on the Phone Adapter by plugging its power adapter into an
electrical outlet.
7. Reboot one of your networked computers, and check to see if you have an active Internet
connection.
Frequently Asked Questions
How do I make a phone call?
Pick up the phone and dial. Use 7-, 10-, or 11-digit dialing for calls within the same area code as your Vonage
phone number. Use 10- or 11-digit dialing for calls outside of your area code.
Can I make calls if my Internet connection is down?
No. Your high-speed Internet connection must be active when you make Internet phone or fax calls.
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