4.3. Advanced Phone Features
Call Waiting
Call Waiting On
To turn Call Waiting on dial service code *56 on your phone handset. There is no
confirmation given, but Call Waiting will remain active until turned off.
If you are on another call when a third party calls, Call Waiting will let you know
there is an incoming call by momentarily ringing your phone and flashing the Voice
Mail Notification strip at the top of the phone handset and if you have another line
available it will also flash that line button. There will also be an occasional bleep
heard on your phone.
If a Voice mail feature has not been activated for this phone number then the third
party will stay on the line hearing a ringing tone indefinitely until you either
terminate your current call or press the second line button. In this latter case you
remain connected to your original call, which is put on hold, and you may switch
between the two using your line buttons.
If a Voice mail feature has been activated for this phone number then the third
party will stay on the line only for the time you specified in Voice mail settings on
the portal website at which point they will hear the Voice mail message.
Call Waiting Off
To turn Call Waiting off dial service code *57 on your phone handset. There is no
confirmation given, but Call Waiting will remain inactive until turned on.
In this case if you are on another call when a third party calls they will either be
given a busy signal or, if a Voice mail feature has been activated, they will receive
the Voice mail message.
Call Parking and Retrieval
Call parking allows you to put an incoming call on hold on one phone and then pick
it up on another. This is achieved using the phone’s hold facility and particular
Service Codes.
The Call Parking action effectively transfers a call to an unused extension number
and puts it on hold. It remains on hold for up to 10 minutes until picked up by
another extension or the original phone. If the call is not picked up within the 10
minute time limit then it transfers back and rings the phone that originally parked
it.
Your phone has a park soft key that you will need to scroll the handset display to
the right to find it.
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