Name: Cisco TelePresence MX200 G2
Brand: Cisco
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Cisco TelePresence MX700 and MX800 Administrator Guide

Remote support user

In cases where you need to diagnose problems on the video

system you can create a remote support user.

The remote support user will be granted read access to the

system and will have access to a limited set of commands

that can aid troubleshooting.

You will need assistance from Cisco Technical Assistance

Center (TAC) to acquire the password for the remote

support user.

The remote support user should only be enabled

for troubleshooting reasons when instructed by

Cisco TAC.

Navigate to: Maintenance > System Recovery: Remote Support User tab

Create remote support user

1. Open a case with Cisco TAC.

2. Click Create user.

3. Copy the text in the Token field and

send to Cisco TAC.

4. Cisco TAC will generate a password.

The remote support user is valid for seven

days, or until it is deleted.

Delete remote support user

Click Delete user.

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

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