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Troubleshooting Information, continued
User Assistance Information
For servicing of the OL1000 or OL1000 SC or for further
information concerning the use of the device, please contact
Customer Care. When your treatment is completed, you should
take it to your local recycle center where the unit may be taken
in as an electric recycle, like a television or computer. You may
also contact Customer Care for assistance with device disposal.
The OL1000 and OL1000 SC are not reusable. These devices are
intended for single patient use only. They cannot be re-sold or
used on multiple patients.
Customer Care Telephone Numbers
United States 800.263.6004
Canada 800.263.6004
Europe +44 1483.459.659
Problem
Action to be Taken
1. Try replacing the batteries with
new ones.
2. Wait until tomorrow and try
treating again.
3. If the device still will not turn on,
call Customer Care.
The device will not turn on, but there
is no error message. You may still hear
a beep.
There are lines or bars on the display
or the display is too dark to read.
You do not hear any beeps.
The device appears damaged.
Your broken bone hurts more than
it used to.
Call Customer Care.
Call Customer Care.
You run out of batteries. Call Customer Care.
1. The beeper may not work if you live
where it is very humid. The device
will still work.
2. If you do not live where it is humid,
listen again tomorrow for beeps.
Have somebody else listen too.
3. If the device still does not beep,
call Customer Care.
1. Make sure that you are treating in
a comfortable, relaxed position.
2. If you still have more pain than
you used to, call your doctor.
A summary is shown below of other pictures
that may appear on the LCD screen.
Display Picture
Definition
Treatment record.
Time remaining in 30-minute daily
treatment.
Please wait.
Daily treatment successfully completed
ā announced by two beeps.
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