9. Troubleshooting
If having any troubles when using the 3D printer, please refer to the troubleshooting guide below,
or call customer support on 1300 663 907.
You can also visit Please visit cocooncreate.com.au/3DPrinter/Videos for support videos and
advanced tutorials.
9.1 Printing Problems
Clicking sound from one of the stepper motors
One of your stepper motors may not be connected properly. Check each connection and then
inspect the cable routing for any faults
File not printing
Remove the Micro SD Card and insert into your Computer. Open the GCODE le using a text editor
(eg. Notepad), and inspect if GCODE is readable or not. If le consists of multiple ‘ÿÿÿÿ’ symbol,
then le has been corrupted. Try reformatting your Micro SD Card and reloading the GCODE le.
NOTE: Reformatting will delete all les on your MicroSD card
Not extruding when starting to print
Ensure that the nozzle temperature has been set to match your material
Not sticking to the bed
• Ensure that the bed is clean and free from dust
• Check that the bed is level and set to a distance of approximately 0.1mm
• If there are defects / deep scratches in the printing mat, it may need to be changed. Change
the mat or use blue painters masking tape
• Add a brim or raft to your le
• Check that the bed temperature matches your material
• Ensure nozzle to bed gap is not bigger than 0.1mm. Material will solidify if gap is large.
Models Warping/Curling
• Check that the bed temperature matches your material
• Check the inll % of your GCODE. The higher the inll, the more likely to warp
• Add a brim or raft to your le
Troubleshooting
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