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If you record a message in 21# <your message>#, it will play to the caller only while the
call is in progress or before the called received light comes on.
Call the speakerphone. After you hear the acknowledgement or RFA tone, press 12583#.
Wait for acknowledgement tone, then press 4108# (monitor 8 seconds of reorder tones).
Wait for acknowledgement tone, then press * # to save and hang up.
Call the speakerphone to enter programming mode. After acknowledgement tone, press
1 <pass- word> #, then wait beep, then press 22# <record message> #. Press* # to hang
up.
If an IA4100 delays or never switches to call answered after the called party answers, take
the following steps:
1. Until the light on the phone switches from red to green, the person at the Code Blue
phone will not be heard. The phone listens on the line for audio from the called party. The
IA4100 is not hearing enough audio to mark the call as answered.
a. The person answering the call needs to speak up and say something longer then
“hello”.
b. The person answering can enter any DTMF digit from their keypad, which will mark
the call as answered. This works immediately and extremely well. (Just don’t press
*# since it may hang up the phone.)
Generally, this behavior most frequently occurs on phones that are on ring down/hotline
phone lines. This can be caused by a short or moisture on the phone line or connector,
which will cause the phone to ring down and act like a ghost call. Another cause can be
crushed conduits with moisture in them.
1. Confirm that the IA4100 is in ring down/hotline mode.
2. If the blue strobe activates when a ghost call happens then the problem most likely is
coming from the IA4100. If not, then it’s probably a moisture or connector issue.
If the issue is in the phone line, it may be costly to repair. You can ask a telephone provider
to change the phone line from ring down/hotline to a standard dial-up phone line. When
they do that, you will need to change the IA4100 programming. See the basic programming
chapter in this guide.
For example, to enable an alternate hang-up
method:
How do I record a message in the IA4100 speakerphone to play to the caller at the
unit and called party?
How do I record a message in the IA4100 speakerphone to play to the caller at the
unit when HELP button is activated?
IA4100 Ghost Calls
IA4100 phone will not recognize call as Answered
IA4100
Administrator Guide
Code Blue
• 259 Hedcor Street • Holland, MI 49423 USA • 800.205.7186 • www.codeblue.com
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