Common Water Problems
Problem Cause Solution
Cloudy Water • Inadequate filtration/dirty filter • Check to make sure the filter is running
properly; clean filter with a filter cleaner
or degreaser.
• Excessive oils/organic matter • Shock the spa with a chlorine or
bromine sanitizer, or other shock
treatment product.
• Improper sanitation/bacteria • Increase sanitizer level to balance water
and shock if needed.
• High pH and/or high alkalinity • Adjust pH; add appropriate sodium
bisulfate product.
• Suspended particles/organic matter • Use clarifier.
Note: If using an ozone generator or
CleanZone™, consult your dealer before
using polymer based clarifiers.
• High total dissolved solids (TDS) • Depending on the severity, drain the spa
to half and refill, or drain the spa
completely, clean and refill.
Water Odor • Excessive organics or chloramines; • Shock the spa with a chlorine or
insufficient free available sanitizer bromine sanitizer/shock, or other shock
treatment product.
• Improper sanitation • Increase sanitizer level to balance water;
shock if needed.
• Inadequate filtration • Check to make sure the filter is running
properly; clean filter with a filter cleaner
or degreaser.
• Low pH • Raise pH with sodium bicarbonate
product. If metals are present, add
chelating agent.
Chlorine Odor • Too many chloramines/insufficient free • Shock the spa with a chlorine
available chlorine sanitizer/shock, or non-chlorine shock
treatment.
• Low pH • Adjust pH; raise pH with sodium
bicarbonate product.
Bromine Odor/ • Low pH • Adjust pH; raise pH with sodium
Yellow Water bicarbonate product.
Musty Odor • Bacterial or algae growth • Shock spa with a chlorine or bromine
sanitizer/shock, or equivalent shock
treatment product. If problem is visible,
drain, clean, refill and balance spa.
Foaming/Scum
• Build up of body oils, lotion and • Skim foam of
f using your leaf net or
,
Ring Around the chemicals resulting from soap or drain and refill.
T
ub
deter
gent
Algae
• pH Imbalance • Adjust pH
• Low free chlorine or bromine • Shock with a chlorine or bromine
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