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Required Components
Watching live video in the web portal requires
certain third-party components that are often
already preinstalled with your web browser.
If they are not installed, when you attempt to
play live video, a message appears prompting
you to install them.
The required components are:
• Sun Java Runtime Environment (JRE) 1.5 or later
• Apple QuickTime Player 7 or later
You can download JRE 1.5 or later at:
http://www.java.com/en/download/manual.jsp
You can download QuickTime 7 or later at:
http://www.apple.com/quicktime/download/
Note: You do not need to install iTunes, and you
do not need to submit an e-mail address in order
to install QuickTime.
Browser-Specific Limitations
Most supported browsers with the default
configuration play video clips and run live video
with no problems. A few specific versions of
browsers do have known issues.
The following are known
browser-specific limitations:
• The QuickTime video player on Firefox 3.0
with Mac OS X has known video quality issues.
• Viewing live video with Safari with Mac OS X
occasionally causes the browser to close
unexpectedly. If this problem occurs, restart
the browser.
• Video clip playback on Firefox 3.x with Mac OS X
might be blank. If this problem occurs, resize the
video window.
• Video clip playback on Safari with Snow Leopard OS
might occasionally show a question mark icon (?)
instead of video. If this problem occurs, try to play
the clip again.
• Viewing live video does not work with Chrome
Beta for Mac.
Browser Requirements
30qUESTIONS? customer.comcast.com/homesecurity
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