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System Status Icons
All interfaces, except for the security panel, include the following system icons that
provide an at-a-glance overview of the status of your system.
The security system
is disarmed.
A red diamond indicates
a sensor problem.
An alarm
state requires
immediate attention.
The security system is
armed, either all or doors
and windows only.
The security panel or
control box is oine.
Smaller symbols appear on the green or red system icons when there is more
information to report:
Sometimes both a red
diamond and a yellow
circle appear, indicating
both a problem with a
sensor and an open door
or window.
A yellow circle indicates
that doors and windows are
open. A number appears in
the yellow circle to indicate
the number of open sensors.
A wave forms around the
shield to indicate that
motion is detected.
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System and Service Specifications
The table below details the features that are included with your XFINITY Home Security
package. Remember — to order any of the Add-On features, or to upgrade your service,
simply call 1.800.XFINITY.
Core Services Basic Preferred
24/7 Monitoring YES YES
Wireless Backup (Central
Station Monitoring)
YES YES
Web Portal Access Glanceable Status
& Arm/Disarm
Complete access
Mobile Access NO YES
Fire and Carbon Monoxide
Monitoring*
NO YES
E-mail and Text Alerts NO YES
Full Touch Screen Access NO YES
Home Automation (Lights
and Thermostat)*
NO YES
Equipment Basic Preferred
Security Panel YES YES
Wireless Keypad YES YES
Motion Detector YES YES
Window/Door Sensors YES (2) YES (4)
Touch Screen NO YES
Key Chain Remote NO YES
Add-On Features Basic Preferred
Video Monitoring* NOT AVAILABLE AVAILABLE*
*Requires equipment purchase.
2qUESTIONS? customer.comcast.com/homesecurity