RM5 HD – Operating Manual
32
water and alcohol. Do not use aggressive petroleum or trichlorethylene-based
chemical solvents, nor abrasive detergents or sponges that could damage the
equipment.
Do not submerge in or expose the equiment to water or other liquids of whatever
nature.
Regularly verify the equipment surfaces with special attention to those areas that, due
to normal operation conditions, could represent a hazard for the user.
7.2 Maintenance and internal cleaning
The inside of the validator must be cleaned using compressed air only.
Regularly check the cable connections making sure the cables do not have points that
are not insulated and are not excessively twisted. Should the cables or connectors
present any anomaly, replace them immediately following the indications contained in
the “Spare parts” manual.
8. Diagnosis and technical assistance
In this section are described the main anomalies that may occur using this product,
with the possible solutions to minimise or eliminate machine downtime.
If the problem you are encountering is not described here or
should the solution not solve it, please contact our after-sales
service at: (+39) 02 95781111.
Problem
Possible cause
Solution
The validator is not
functioning
The power supply
connector may be
disconnected
Make sure all the
connections are firmly in
place
Low coin acceptance
The optical sensors may
be dirty
Clean the sensors with
compressed air
The coins get stuck in the
acceptance duct
Deposits of dirt or
mechanical damage due
to fraud
Check lifting the door
Authentic coins not
accepted
Configuration error or coin
not set
Refer to the Multiconfig on-
line manual
No coin recognized
The power supply cable
may be disconnected or
the validator may be
inhibited
Verify the configuration
settings
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