CD Drive
Problem Probable Cause Possible Solution
Cannot read compact disc.
CD is not properly seated in the
drive.
Eject the CD, then re-insert it,
pressing CD firmly to correctly
seat it in the drive.
CD has been loaded upside
down.
Eject the CD, turn it over, then
reload.
CD may be dirty or scratched. Load another CD disc.
Cannot eject compact disc
(tray-load only).
Power cycle delay. After turning the computer off,
wait 30 seconds before turning
the computer on again.
CD drive is not connected
properly.
Open the computer and check to
see if the cable is connected
properly.
Proper driver is not loaded. Restart the system and make
sure the drivers are loaded.
Return to top
DVD Drive
Problem Probable Cause Possible Solution
Cannot read DVD disc.
DVD or CD is not properly seated
in the drive.
Eject DVD or CD, press down on
the disk firmly to correctly seat it
in the drive.
DVD or CD has been loaded
upside down.
Eject the disc, turn it over, then
reload.
DVD or CD disc may be dirty or
scratched.
Load another DVD or CD disc.
DVD does not work in the
DOS mode.
Proper drivers are not loaded. Restart the system and make
sure the DVD drivers are loaded.
Cannot eject DVD disc.
The system is in the Sleep mode. Press the Power button to bring
the system up to full power, then
eject the DVD.
To Next Page
Loading...
