Compaq Presario Internet PC 5000 Series Computers
Troubleshooting
PRODUCT DESCRIPTION
TROUBLESHOOTING
ILLUSTRATED PARTS CATALOG
REMOVAL AND REPLACEMENT
PROCEDURES
JUMPER AND SWITCH
INFORMATION
SPECIFICATIONS
Clearing CMOS
Power-On Self Test
(POST)
Configuration
Diagnostic error
codes
Troubleshooting
without diagnostics
Troubleshooting Without Diagnostics
This section describes some simple, preliminary tests and guidelines for troubleshooting the computer.
Checklist for Solving Minor Problems:
If you encounter some minor problems with the computer or software application, go through the
following checklist for possible solutions before running any of the diagnostic utilities:
Is the computer connected to the working power outlet?
1.
Is the computer turned on and the power light illuminated?2.
Are all the cables connected properly and seated?3.
Are all of the necessary device drivers installed?4.
Is the CONFIG.SYS file correct?5.
Is the AUTOEXEC.BAT file (MS-DOS) or STARTUP.CMD file correct?6.
Was a nonbootable disk loaded in the disk drive at power-up?7.
Are all the switch settings correct?8.
Was Computer Setup run after installing options (memory, disk drives, etc.) and booted installing
industry standard architecture boards?
9.
Quick checks and possible solutions for problems related to these topics:
CD Drive Disk Drive Power
DVD Drive Hard Drive
USB Ports Hardware Installation
In addition, this section provides information for resolving hardware conflicts.
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