Contec SP10W - Section 8 Troubleshooting

15
Telehealth medical diagnostic system IDIS2GO
Section 8 Troubleshooting
Malfunction
Possible cause
Solution
The device does not complete
the measurement for a long
time, and the data do not
display.
The speed of the
examination is too low,
the device does not
measure.
Check the accordance to the User
Manual.
The device malfunction.
Press the “Repeat” button to re-
measure or turn off to restart.
The diagram is incorrect and
disordered.
The operation is incorrect.
Operate according to the User
manual.
The device malfunction.
Contact the service centre.
The device does not turn on.
Low battery or no power.
Please charge the battery.
The device malfunction.
Contact the service centre.
The display turns off.
The device is set to turn
off automatically when
there is no operation for 1
minute.
Normally
The battery is discharged
or almost discharged.
Please charge the battery.
The device does not turn on
after full charging.
The battery is not fully
charged.
Please charge the battery.
The battery has been
broken.
Contact the service centre.
The battery is not charged even
after 10 hours of charging.
The battery has been
broken.
Contact the service centre.
The device has internal wireless
module, but cannot transfer the
data.
The wireless module is not
working or there is a
problem with the data
transfer.
Contact the service centre.