a. The CORE™ Outdoor Power local authorized dealer determines
that there is a non-functioning Power Cell, Power Cell charger,
and / or CORE™ accessory.
b. And that such non-functional component is found to be as a
result of a defect in material or workmanship as covered within
the applicable terms and period of the limited warranty.
The local authorized dealer should be able to sell to you
replacements of the Power Cell, Power Cell charger or CORE™
authorized tool accessory components, for non-warranty covered
failures of components.
3. If after first ruling out the prospect of a non-functional or defective
CORE™ Power Cell, Power Cell charger, or CORE™ accessory [as per
above], the problem is thus determined to require service repair of the
GasLess™ tool, carefully package the GasLess™ tool [without the Power
Cell, but with the CORE™ accessory attached], using sufficient packaging
materials, and place in sturdy outer boxes to prevent damage during
transit for warranty service, or aftermarket non-warranty repair at a
CORE™ Outdoor Power Authorized Service Center. Safety Notice: Do
NOT ship either functional or dysfunctional Power Cell(s) to a CORE™
Outdoor Power Authorized Service Center due to restrictive Dangerous
Goods Transport regulations. Ship only the GasLess™ tool [with
accessory attached] for service to a CORE™ Outdoor Power Authorized
Service Center as your local authorized CORE™ Outdoor Power products
dealer should be able to satisfactorily resolve issues associated with the
Power Cells, Power Cell chargers, or accessories.
4. Packaging cartons used for shipping should be of a strong outer packaging
and properly sealed.
c. Complete the attached CORE™ Outdoor Power Authorized
Service request form provided below. Place the service request
form within a separate envelope which envelope should be
packaged with the product inside the outer shipment packaging.
d. Attach a copy of the valid proof of original purchase [which
documentation identifies the product model and the date of
original purchase] with the service request form. Please retain
for your records, your original of the valid proof of original
purchase.
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