Instructions for Obtaining Warranty Repair Service or Aftermarket Non-Warranty
Repair Service:
To arrange for CORE™ Outdoor Power product warranty or aftermarket repair
service:
1. Before returning a non-functioning CORE™ GasLess™ tool to a CORE™
Authorized Service Center for service, please first determine if the
difficulty is potentially due to: 1) a non-functional Power Cell, or 2) a non-
functional Power Cell charger, or 3) a non-functional tool. To make such
determination, first bring your CORE™ GasLess™ tool along with, your
Power Cell[s] and Power Cell charger to a local authorized CORE™
Outdoor Power products dealer, for inspection and determination as to
whether it is your Power Cell or Power Cell charger, and / or the GasLess™
tool that is not functioning properly.
SAFETY NOTICE: Do NOT ship your Power Cells for delivery to a local
authorized dealer or to a CORE™ Authorized Service Center, as the
Lithium-ion Power Cells are restricted and regulated under Dangerous
Goods Transport codes and require specialized protective packaging,
marking, labeling, etc. to be safely and legally transported by
commercial carriers.
Note: The GasLess™ tool will not operate properly, if:
a. The Power Cell is discharged and / or dysfunctional, and / or;
b. if the Power Cell charger is non-functional so as to not be able to
provide a recharge to a discharged but otherwise fully functional
Power Cell.
2. Your local authorized CORE™ Outdoor Power products dealer should be
able to readily assess which, if any, of the three CORE™ Outdoor Power
GasLess™ tool system’s components is non-functional [that is, either: A)
Your Power Cell: B) Your Power Cell charger: C) Your Gasless™ tool or
accessory]. Be sure to bring a copy of your Valid Proof of Original
Purchase with you so as to allow the dealer to determine the applicability
of your warranty coverage period. The original purchaser will be able to
obtain a free replacement from the local authorized dealer of a Power
Cell, Power Cell charger, and / or a CORE™ accessory, if:
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