** Note: If you continue to have multiple pellet jams after clearing, please contact customer support. **
Burner Pot Placement
Improper placement of the burner pot can cause ignition issues and pellet jams, preventing the grill
from working properly. To avoid these problems, ensure that the burner pot is correctly installed. If you
encounter any of the following conditions, we recommend checking the installation of the burner pot:
• The pellets are not feeding.
• The grill is not getting hot enough.
• The grill does not ignite.
• The flame goes out.
To correctly install the burner pot:
• Ensure the lip of the burner pot is under the pellet chute.
• Ensure the burner pot is clean and empty before each cooking session to prevent ignition issues
and overheating.
Please see below photos for illustrations.
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