General Troubleshooting
Pellet Jams
It is common for all pellet grills to run into pellet jams. Pellet jams occur when the wood pellets get stuck
in the auger or chute and do not fall into the burner pot. Wet pellets or incorrect burner pot placement
are typical causes of pellet jams. If you notice that your grill is not getting hot enough, will not light, the
flame keeps going out, or the pellets are not feeding, it could be a sign of a pellet jam.
To prevent pellet jams, you should always use high-quality pellets. Keep the hopper clean and debris
free, and regularly check for any signs of wear or damage to the auger or chute. We do not recommend
using the hopper for pellet storage.
You will need tools to clear a pellet jam, including a screwdriver, pliers, and a vacuum cleaner. You
should also wear protective gloves to prevent injury.
Check for a pellet jam if any of the following conditions occur:
• The grill will not get hot enough.
• The grill does not ignite.
• The flame goes out.
• Pellets are not feeding.
Steps to Clear a Pellet Jam
1. Turn off the power to the grill.
2. Remove the hopper grate and the auger cover in the center of the hopper with a Phillips head
screwdriver to access the auger and chute.
3. If there are pellets under the auger cover, you have a pellet jam. Use a screwdriver or pliers to
loosen jammed pellets and remove them with a vacuum cleaner. You should clear out all
jammed pellets until there are none left under the auger cover.
4. Clean out any remaining debris in the pellet chute.
5. Replace the auger cover and hopper grate.
6. Power on the grill to resume cooking.
Troubleshooting the Grill
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