No Light = No GPS lock
Flashing Blue = GPS obtaining lock
Solid Blue = GPS locked
Troubleshooting
If the device takes longer than 5 minutes to connect to the Internet, you may need to log into the local UI of the device to make configuration changes or start
the troubleshooting process. You must be physically co-located with the device to do this. If there is no Internet connection, refer to the following:
No Internet or Connection Issues (https://customer.cradlepoint.com/s/article/NCOS-No-Internet-or-Connection-Issues)
NCOS: How to Configure WAN Interfaces (https://customer.cradlepoint.com/s/article/NCOS-How-to-configure-WAN-Interfaces)
Once the device connects to the Internet, ensure that desired functionality is working appropriately through NCM.
Customer Support (https://cradlepoint.com/support/)
Customer Community (https://customer.cradlepoint.com/s)
Help and Support
Cradlepoint Customer Connect Community (https://customer.cradlepoint.com/s/)
Cradlepoint Support Services (https://cradlepoint.com/support/)
Resources
R1900 Series Router Data Sheet (https://cradlepoint.com/datasheet/r1900-series-5g-ruggedized-router/)
R1900 Series Webpage (https://cradlepoint.com/product/endpoints/r1900-series)
RX30 Series Quick Start Guide (https://customer.cradlepoint.com/s/article/RX30-Getting-Started)
RX30-PoE Managed Accessory Webpage (https://cradlepoint.com/product/accessories/rx30-poe-managed-accessory/)
RX30 Series Data Sheet (https://cradlepoint.com/datasheet/rx30-series/)
Terms of Service
Terms of Service (https://cradlepoint.com/about-us/terms-of-service/)
Privacy Policy (https://cradlepoint.com/privacy-policy/)
GDPR Privacy Policy (https://cradlepoint.com/about-us/gdpr-privacy-policy/)
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Cradlepoint Product Disclaimer and Limitation of Liability
Disclaimer
Cradlepoint, Inc. (“Cradlepoint”) does not warrant that the hardware will work properly in all environments or applications, and makes no warranty or
representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular purpose of the R1900 Series
router even when installed in accordance with this Professional Installation Guide.
This Professional Installation Guide is provided “AS IS,” without any warranty of any kind. Without limiting the foregoing, to the maximum extent permitted by
applicable law Cradlepoint expressly disclaims all representations, warranties and conditions, whether express, implied, statutory, or otherwise, with respect
to this Professional Installation Guide, including without limitation any warranty of title, non-infringement, merchantability or fitness for a particular purpose.
While Cradlepoint has made every effort to ensure this Professional Installation Guide is accurate, Cradlepoint disclaims liability for any inaccuracies or
omissions that may have occurred and shall not be liable for any adverse results caused, in whole or in part, by the installer’s reliance upon the instructions in
this Professional Installation Guide. Information in this Professional Installation Guide is subject to change without notice and does not represent a
commitment on the part of Cradlepoint. Cradlepoint assumes no responsibility for any inaccuracies that may be contained in this Professional Installation
Guide. Cradlepoint makes no commitment to update or keep current the information in this Professional Installation Guide and reserves the right to make
improvements to this Professional Installation Guide and/or to the products described in this Professional Installation Guide, at any time without notice.
Installer Responsibility
Cradlepoint hereby disclaims any liability for failure of the installer to install the hardware properly and for any other acts and omissions of the installer. By
using this Professional Installation Guide, you agree to indemnify and hold Cradlepoint harmless from and against any and all, liabilities, losses, damages,
costs and expenses (including without limitation attorneys’ fees and costs) incurred by Cradlepoint arising out of or in connection with any installation work
that is done other than in accordance with the instructions in this Professional Installation Guide.
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