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For electrical products sold within the European Community. At the end of the electrical
products useful life it should not be disposed of with household waste. Please recycle
where facilities exist. Check with a Local Authority or retailer for recycling advice in your
country. Batteries should be disposed of or recycled in accordance with WEEE Directive
2012/19/EU. Packaging should be recycled where possible.
What does a Creda Guarantee cover?
Creda products deliver reliable service for normal, household use in domestic settings. All Creda
products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Creda product, which is found to be
defective due to faulty materials or workmanship within the Guarantee Period, this Creda Guarantee
will cover repair or - at the discretion of Creda – replacement with a functionally equivalent Creda
product.
The Creda Guarantee Period is two calendar years from the date of purchase of your Creda product,
or the date of delivery of the product, if later. The Creda Guarantee is conditional upon you providing
the original purchase receipt as proof of purchase. Please therefore retain your receipt as proof of
purchase.
If you do experience a problem with your Creda product please call the Helpline on 0344 879 35 88
or visit http://www.credaheating.co.uk/contact and complete the online form. For ROI please email
serviceireland@glendimplex.com or call +353(0)1 842 833. We will need details of your Creda product,
its serial number and a description of the fault which has occurred. You can fi nd the model number
and serial number for your Creda product on the heaters side. Once we receive your information
and proof of purchase we will contact you to make the necessary arrangements.
If your Creda product is not covered by this Creda Guarantee there may be a charge to repair your
product. However, we will contact you for agreement to any charges before any chargeable service
is carried out.
What is not covered by a Creda Guarantee?
The Creda Guarantee does not cover any of the following:
• Any fault or damage to your Creda product due to faulty materials or workmanship occurring
outside the two-year Guarantee Period.
• Any fault or damage occurring to any pre-owned Creda product or to any other equipment or
property.
• Accidental damage to your Creda product or damage to your Creda product from external sources
(for example, transit, weather, electrical outages or power surges).
• Fault or damage to your Creda product which is:
• Not due to faulty materials or workmanship or which is due to circumstances outside Creda’s
control.
• Caused by use of your Creda product for anything other than normal domestic household
purposes in the country where it was purchased.
Important
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