Ethernet Input/Output Module Crestron CEN-IO
Detail View of the OR (S-4.2 and S-5.2) in SIMPL Windows’ Programming Manager
Problem Solving
Troubleshooting
The table following this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
CEN-IO Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Green PWR
LED does not
illuminate.
CEN-IO is not
receiving power.
Confirm that power pack securely plugged
into outlet and that the connector is properly
attached to the CEN-IO.
CEN-IO does
not
communicate
Improper CEN-IO/PC
cable connections.
Verify cable connections with PC: proper
connector is used, cable in intact, and
connections are secure.
with PC. Improper terminal
emulator used.
Use Viewport (F4) from either SIMPL
Windows or VT Pro.
CEN-IO does
not
Improper addresses
used.
Verify addresses via the Setup Menus
described in this Operations Guide.
communicate
with LAN.
Improper CEN-
IO/LAN cable
connections.
Verify cable connections with LAN: proper
connector is used, cable in intact, and
connections are secure.
Further Inquiries
If after reviewing this Operations Guide for the CEN-IO, you cannot locate specific
information or have questions, please take advantage of Crestron's award winning
customer service team by calling:
• In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
• In Europe, call Crestron International at +32-15-50-99-50.
• In Asia, call Crestron Asia at +852-2341-2016.
• In Latin America, call Crestron Latin America at +5255-5093-2160.
• In Australia, call Crestron Pacific at +613-9480-2999.
For local support from exclusive Crestron factory-trained personnel in New Zealand
call Amber Technologies at +649-410-8382.
20 • Ethernet Input/Output Module: CEN-IO Operations Guide - DOC. 5718
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