Crestron CH-HREL8-D6 User Manual

CH-HREL8-D6 Product Manual
Crestron International • 2 Oude Keerbergsebaan • 2820 Rijmenam • Belgium
Tel: +32 15 50 99 50 • info@crestron-int.be • www.crestron-int.be
11
Problem Solving
Troubleshooting
Table 1 Provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron Technical Support
representative or submit your question on the Crestron True Blue On Line Service
(www.crestron.com
)
Table 1: Troubleshooting Guide
TROUBLE
POSSIBLE CAUSE(S) CORRECTIVE ACTION
CH-HREL8-D6 does
not function
CH-HREL8-D6 is not
communicating to the
network.
Enter Viewport in SIMPL
Windows. Press the F4 key
to poll the network. Verify
network connection to CH-
HREL-D6 (it will report as a
CNWM-LT9).
Crestron swirl on the
front is not lighting up
(blue).
CH-HREL8-D6 is not
receiving 24V power at the
NET connector.
Verify “CRESNET
Connections” on page 6.
Confirm power is supplied to
the unit.
Relay1-8 LED is
always on, relay always
closed, cannot be
controlled by system.
Manual override dipswitches
Relay 1-8 are placed to the
ON position (up).
Verify that the dipswitches
for all the relay’s are placed
to the OFF position (down).
Relay1-8 LED does not
illuminate when control
system sends
commands
Relays 1-8 not driven by
proper signals
Verify that the proper SIMPL
symbols/signals are used to
drive these relays.
CH-HREL8-D6 is not
responding to network
poll
Incorrect network wiring Verify correct wirings to the
network connectors.

Crestron CH-HREL8-D6 Specifications

General

Brand	Crestron
Model	CH-HREL8-D6
Category	Controller
Language	English