Crestron CHV-TSTATEX User Manual

Crestron CHV-TSTATEX infiNET EX™ Thermostat
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
CHV-TSTATEX Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
No power from
system.
Check for +24V on 24C connector.
Check circuit breaker powering
furnace or boiler.
Check thermostat wiring.
Check batteries (if running on battery
power).
No display
Incorrect mounting
to back plate.
Check thermostat mounting.
Device is not
communicating
with the
CEN-RFGW-EX.
Open Crestron Toolbox and select the
Network Device Tree View. Expand
the tree until the gateway to be
managed is selected.
Right-click the NET ID of the selected
gateway to open the sub-menu and
select Functions | infiNET EX
Gateway… If device is not listed,
acquire the device to the infiNET EX
network (refer to ”Basic Thermostat
Setup” which starts on page 17).
Device does
not follow
control system
commands.
RF ID of device
(or the gateway
ID) is not set to
match the RF ID
of the SIMPL
Windows program.
Use the Network Device Tree infiNET
EX network in Crestron Toolbox to poll
the infiNET EX network. Verify that the
RF ID for the infiNET EX device is set
to match the RF ID specified in the
SIMPL Windows program.
Heating/Cooling
system is not
operating.
No power to
thermostat.
Check circuit breaker.
Check for +24V on 24C connector.
Check circuit breaker powering
furnace or boiler.
Recheck wiring connections.
Check batteries, replace if necessary.
Cannot change
setpoint setting.
The upper or lower
temperature limits
were reached.
Heat setpoint range is
38º to 89ºF (3º to 32ºC).
Cool setpoint range is 59º
to 99ºF (15º to 37ºC)
or 38º to 99ºF (3º to 37ºC) if extended
cool mode enabled.
System cycles
too quickly.
Anticipator setting
is too low.
Reprogram anticipator setting (refer to
“Setup Mode Parameters/Functions”
which starts on page 20).
(Continued on following page)
Operations & Installation Guide – DOC. 6989A infiNET EX™ Thermostat: CHV-TSTATEX • 33

Crestron CHV-TSTATEX Specifications

General

Brand	Crestron
Model	CHV-TSTATEX
Category	Thermostat
Language	English