Crestron DigitalMedia Room Controller DM-RMC-100 User Manual

DigitalMedia™ Room Controller, CAT Crestron DM-RMC-100
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.
DM-RMC-100 Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
Device is not
communicating
with the network.
Use Crestron Toolbox
to poll the network.
Verify network
connection to the
device.
Device does not
function.
Device is not
receiving
sufficient power.
Use the Crestron
Power Calculator to
help calculate how
much power is needed
for the system.
PWR LED does
not illuminate.
Device is not
receiving power.
Verify DMNet
connections are
properly attached.
DM LINK LED
does not
illuminate.
Device is not
receiving DMNet
signal.
Verify DMNet
connections are
properly attached.
VIDEO LED is
red.
Device is not
receiving video
signal.
Ensure proper video
signal is routed to
device.
VIDEO LED
blinks red and
green.
Device is
receiving video
but unable to lock
onto it.
Verify ‘D’ cable
connection and that the
cable length can
support the video data
rate.
(Continued on following page)
32 • Room Controller, CAT: DM-RMC-100 Operations & Installation Guide – DOC. 6743-1F

Crestron DigitalMedia Room Controller DM-RMC-100 Specifications

General

Category	Controller
Type	DigitalMedia Room Controller
HDMI Output	1 HDMI output
Ethernet	10/100 Mbps; auto-switching
Control System	Crestron
Operating Temperature	32° to 104° F (0° to 40° C)
Humidity	10% to 90% RH (non-condensing)
IR/Serial	Yes
Relay	Yes
USB	Yes
DM 8G+ Input	1 DM 8G+ input
Analog Audio Output	1 analog stereo output
IR/Serial Port	1 IR/Serial port
Relay Port	1 relay port
USB Port	1 USB port
Input Connectors	DM 8G+
Output Connectors	HDMI, Analog Audio, IR/Serial, Relay
Audio Support	Stereo
Storage Temperature	-4°F to 140°F (-20°C to 60°C)