Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the
responsibility of the carrier (UPS, Federal Express, trucking companies, etc.)
Apparent Damage — Upon receipt of your shipment, check all boxes carefully. Any damage
seen with a visual check must be noted on the freight bill and signed by the carrier's agent.
Failure to do so will result in the carrier's refusal to honor your damage claim. The carrier will
provide you with the required forms for filing such claims.
Concealed Damage — Damage not seen with a visual check upon receipt of a shipment but
noticed later must be reported to the carrier as soon as possible. Upon discovery of the
damage, a written or phone request to the carrier asking them to perform an inspection of the
materials must be made within ten days of the date of delivery. Keep all shipping containers
and packing materials: they will be needed as part of the inspection process. The carrier will
provide you with an inspection report and the necessary forms for filing a concealed damage
claim. Concealed damage is the carrier's responsibility.
Ordering Parts
Visit eCybex.com to shop for parts online or fax your order to 508-533-5183. To speak with a
customer service representative, call 800-766-3211 (for customers living within the USA) or
508-533-4300 (for customers outside the USA).
Cybex TROTTER Elite Treadmill Owner’s & Service Manual
Customer
Service
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