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QUALITY POLICY STATEMENT
Cygnus Instruments’ mission is to be a premier supplier of niche test and
measurement instruments. To achieve this we will:
Customers
• Be dedicated to customer satisfaction by listening to direct and
indirect feedback regarding our performance and product
requirements in general.
• Design state-of-the-art products that are robust, reliable, simple-to-
use and compliant with applicable industry and regulatory
requirements.
• Provide products and services that meet or exceed customer
expectations in terms of performance, reliability and safety.
Internal Systems
• Operate effective and safe working practices that comply with ISO
9001:2008 and EN ISO/IEC 80079-34 and other applicable regulatory
and statutory requirements.
• Provide adequate resources to ensure product and service quality is
maintained.
• Set, communicate and measure performance objectives and targets
to promote continual improvement.
• Ensure employees are competent and involved in improvement and
customer satisfaction matters.
Suppliers
• Use suppliers and subcontractors who share our passion for customer
satisfaction and who consistently perform reliably.
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