D-Link DIR-865L User Manual

129D-Link DIR-865L User Manual
Section 6 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-865L. Read the
following descriptions if you are having problems. The examples below are illustrated in Windows® XP. If you have a dierent
operating system, the screenshots on your computer will look similar to the following examples.
1. Why can’t I access the web-based conguration utility?
When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website nor do you
have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must
be on the same IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Microsoft Internet Explorer® 7 and higher
- Mozilla Firefox 3.5 and higher
- Google™ Chrome 8 and higher
- Apple Safari 4 and higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a
dierent cable or connect to a dierent port on the device if possible. If the computer is turned o, the link light may not be
on.
• Disable any Internet security software running on the computer. Software rewalls such as Zone Alarm, Black Ice, Sygate,
Norton Personal Firewall, and Windows
®
XP rewall may block access to the conguration pages. Check the help les included
with your rewall software for more information on disabling or conguring it.

D-Link DIR-865L Specifications

Device Interfaces

wireless LAN	802.11 a/b/g/n/ac
Gigabit LAN ports	Four 10/100/1000
Gigabit WAN port	10/100/1000
USB port	USB 3.0

Power

input voltage	100 to 240 V AC
input frequency	50/60 Hz
output voltage	12 V DC
output current	2.5 A
USB port power	5 V / 0.9 A

Operating Environment

operating temperature	32°F to 104°F (0°C to 40°C)
humidity	95% maximum (non-condensing)

Weight and Dimensions

length	102.3 mm (4.03 inches)
width	123.3 mm (4.85 inches)
height	217 mm (8.54 inches)