3.4.3 IVR Prompts
Record or play IVR music from extension. Please configure on this page:【IVR Prompts】
Click【Record a new voice】to display the diagram as below:
File name Define a name for the recorded IVR file
Format Choose the format of the voicemail messages
in this selection box.
Extension used for recording Select an extension for recording,click【Record】
button, the selected extension will ring, then you can record IVR.
3.4.4 Ring Groups
Ring Group is a collection of extensions. When a call to a ring group, all extensions in this
ring group will ring in different way based on their different configuration, if ring time
exceeded defined time, the call will be directed to IVR or others based on your
configuration.
There isn't any data in the factory default 【Ring Groups】, please configure as below:
Click【New Ring Group】to display the diagram as below:
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