D-Link DVX-2004 User Manual

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TABLE OF CONTENTS
Chapter1 Safety Notice...................................................................................................3
Chapter2 Brief Introduction ...........................................................................................4
2.1 Brief introduction of DVX-2004.........................................................................................4
2.2 Hardware Structure .............................................................................................................5
2.2.1 Back Panel ............................................................................................................5
2.2.2 Front Panel ............................................................................................................5
2.2.3 Hardware: ..............................................................................................................6
2.2.4 Environmental Requirements: ............................................................................6
2.2.5 Packing List ...........................................................................................................6
Chapter3 Basic Configuration .......................................................................................7
3.1 Preparation Before Operation .............................................................................................7
3.2 Before Making a Call..........................................................................................................7
3.2.1 Login IP PBX.........................................................................................................7
3.2.2 Basic Configuration..............................................................................................9
3.2.3 Time Based Rules ..............................................................................................11
3.3 Outbound Call ...................................................................................................................11
3.3.1 Trunks...................................................................................................................11
3.3.2 Custom VoIP .......................................................................................................12
3.3.3 Peer ......................................................................................................................13
3.3.4 Outbound Routes ...............................................................................................14
3.4 Inbound Call......................................................................................................................16
3.4.1 Inbound Routes...................................................................................................16
3.4.2 IVR........................................................................................................................17
3.4.3 IVR Prompts........................................................................................................18
3.4.4 Ring Groups ........................................................................................................18
3.5 Black List ..........................................................................................................................19
3.5.1 Pickup Call...........................................................................................................20
3.6 On The Call.......................................................................................................................21
3.6.1 Call Parking .........................................................................................................21
3.6.2 Transfer................................................................................................................21
3.6.3 Conference..........................................................................................................22
3.6.4 Monitor .................................................................................................................24
3.7 Settings before leaving office............................................................................................24
3.7.1 Follow Me ............................................................................................................24
3.7.2 VoiceMail..............................................................................................................25
3.8 Call Queue ........................................................................................................................27
3.8.1 Create Agent .......................................................................................................27
3.8.2 Agent Registration ..............................................................................................29
3.8.3 Agent Log Off ......................................................................................................30
Chapter 4 Advanced .....................................................................................................31
4.1 Options..............................................................................................................................31
4.2 VoiceMail ..........................................................................................................................32

D-Link DVX-2004 Specifications

General

Brand	D-Link
Model	DVX-2004
Category	PBX
Language	English