LeastRecent -- Ring the Agent which was called least
recently.
FewestCalls -- Ring the Agent with the fewest completed
calls.
Random -- Ring a Random Agent.
RRmemory --RoundRobin with Memory, and remember
where it left off in the last ring pass.
Agents
All the users who is defined as Agent will be shown here.
Selected agent will be a member of the current Queue.
Item Explanation
Agent TimeOut(s)
This option defines the time in seconds that an Agent's
phone rings before the next Agent is rung, eg. "15"
Auto Pause Pause an Agent if they fail to answer a call.
Wrap-Up-Time(s)
After a successful call, how many seconds needed to wait
before sending another call to a potentially free agent
(Default is 0, which means No Delay).
Max Wait Time(s)
The maximum number of seconds a caller can wait in a
queue before being pulled out(empty for unlimited).
Max Callers
This option sets the maximum number of callers that may
wait in a Queue(Default is 0, Unlimited).
Join Empty
Defining this option allows callers to enter the Queue when
no Agents are available. If this option is not defined, callers
will not be able to enter Queues with no available agents.
Leave When Empty
Defining this option forces all callers to exit the Queue if New
Callers are also not able to Enter the Queue. This option
should generally be set in concert with the "Join Empty"
option.
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