each call is preceded by a warning tone. Calls are ended by
pressing the "*" key.
Agent Callback Login
Extension
Extension to be dialed for the Agents to Login to the Specific
Queue.
Same as Agent Login Extension, except you do not have to
remain on the line.
Agent Logoff Extension Agent logoff from the queue.
Pause Queue Member
Extension
'Pauses' a queue member. so that the member can not
receive calls.
Unpause Queue
Member Extension
'Unpause' a queue member who is 'paused' previously. so
that the member can receive calls again.
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