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060783 • Version 1.3 • 26.04.2011
Service agreement
Introduction The unit includes mechanical and electrical parts and the unit is often placed in a rough
environment where the components are exposed to different climate conditions. There-
fore the unit needs preventative maintenance on a regular basis.
Hotline The After Sales Support department of Dantherm Air Handling A/S is ready to help you
in case of a problem.
To be able to offer quick and efficient help, please have the following information ready
when contacting Dantherm Air Handling A/S:
• Name
• Company
• Country
• Phone no.
• Email
• Type (unit)
• Site/location (unit)
• Serial no/order no.
• Description of the problem
Contact Dantherm Air Handling A/S, ask for After Sales Support, and help will be pro-
vided as soon as possible:
Phone: +45 96 14 37 00
Fax: +45 96 14 38 00
Email: service@dantherm.com
Preventive main-
tenance
Dantherm Air Handling A/S offers to do the preventive maintenance on the units so that
they at all times will operate according to factory standards.
Corrective and
emergency repair
In case of malfunctions of the product Dantherm Air Handling A/S offers to do emer-
gency repair on the climate units. Agreements will be made with the customer on re-
sponse time and price.
Setup Dantherm Air Handling A/S has established a network of service partners to do the pre-
ventative maintenance. The partner is trained and certified on the actual climate units.
The partner will also carry an adequate number of spare parts – so that any repairs can
be made during the same visit.
The agreement will be made with Dantherm Air Handling A/S – and the overall respon-
sibility for the agreement belongs to Dantherm Air Handling A/S.
Further informa-
tion
For further information about a service agreement in your country or region, please con-
tact:
Henrik Hersted
After Sales Support Manager
Dantherm Air Handling A/S
Phone: +45 9614 4767
Mobile: +45 2399 4066
Email: heh@dantherm.com
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