Data Aire idap - Troubleshooting; Cannot Connect to idap Card; Data Not Updating; Data Display Issues

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V. Troubleshooting
Symptom Remedy
Cannot connect to the idap
card
• Checknetworkconnectionssuchcableandnetworkswitch.
• Ifprivatenetwork,checknetworkpermission.Contactnet-
workadministrator.
• Performpingtesttocheckconnection.
• ChecktheIPaddressthatisassignedandprogrammedto
thecard.Usealaptopordap4displaytocheckthispro-
grammed IP address. See section II.B and II.C for details.
• Rebootthecard(restartdap4).
• PerformFactoryrebootandusealaptoptoconnectdirectly
tothecardviaacross-overcabletocheckthecard.Again
see section II.B for details.
System status does not
show any data or data does
not update
• Checktheconnectiontothecard.Seeabove
• Checkthedap4menusetting,menuG-NetworkCongBMS
port1mustbesettoBACnetTCP/IP.BMSport2:N/A
• Checktomakesuredap4isonline.
• Rebootthecard.
Missing data or data does
not display properly
• ChecktheModelandCoolingtypesettingonConguration-
General page
Incorrect Location and unit
Name
• CheckandcorrectthelocationandunitnameonCongura-
tion- General page.
Graph does not display or
not update
• Checktomakesureloggerisenable.
• Checktomakesuresensorisenable.
• Selectupdatelestothisverymoment.
• Rebootthecardandwaitforfewminutes.
NoEmailonalarms • Checktomakesurealarmsandeventsareenabling.See
CongureEmailonalarmnoticationsection.
• Checkrecipients’emailaddress,username,passwordand
SMTP server address.
• Refreshthecard.
Card the does respond after
changing settings
• Checkconnection.
• Performpingtest.
• Rebootthecard
UnitcomesbackONafter
command unit to OFF mode
• Checktomakesureidapwebpageisactive
• Checktomakesurenetworkconnectionisokay.Pingtest
can be used to verify connection.