Troubleshooting
If you’re having printing problem refer to the table below for
possible causes.
Item Problem Possible Cause
Thermal media is specially coated on
outside of roll. Remove paper roll and
reload properly. See section “Loading
Paper” for details on loading paper.
1
Paper feeds
after issuing a
print job but no
printed text
visible on paper.
Paper cover not installed properly. See
section “Loading Paper” for details on
replacing paper cover.
Battery voltage low.
2
On-line LED
blinks RED
continuously.
Printer out of paper or Paper not properly
loaded. See section “Loading Paper” for
details on loading paper.
3
Strange
characters are
printed when
printing.
Battery voltage low. See section on
charging battery pack.
4
Printer stops
responding to
print and paper
feed commands.
Remove battery for 5 seconds and
reconnect battery.
5
Printing is light
or missing only
on half of the
print width.
Paper cover not properly installed. See
section on loading paper.
Mechanism jarred loose. Contact technical
support.
Table 14
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