Dell EMC Boot Optimized Server Storage-S1 - Troubleshooting Common Issues; Firmware, iDRAC, and CLI Issues

Troubleshooting
To get help with your Dell BOSS-S1 card, you can contact your Dell Technical Service representative or see Dell.com/support.
Topics:
• ROM version for BOSS reported as rmware version in iDRAC interface
• Firmware update of M.2 drive on BOSS-S1 controller fails
• BOSS-S1 CLI displays No Adapter Found error in Linux
• LC log displays fan unavailability error
• Updating BOSS-S1 controller rmware using iDRAC or LC fails
• Physical disk size not updated in iDRAC
• Physical disk/Virtual disk missing in iDRAC
• Back Ground Activity task progress in HII does not report real-time status
• Virtual disk state will be generated twice
• Character limitation while naming a virtual disk
• VMFS datastore is disabled on the 14th generation of PowerEdge systems that are shipped with VMware ESXi installed on BOSS-S1
• Physical disk not visible to operating system
• Virtual disk not visible to operating system
• Drive replacement
• Controller replacement
• Controller failure
• Unable to boot to M.2 drive installed in slot 1
• CLI reports unsupported features
• Failure to install ESXi on RAID 1
• System not responding
• Management port not responding
ROM version for BOSS reported as rmware version
in iDRAC interface
Issue:
Starting with BOSS-S1 A01 release, BOSS-S1 versions are tracked using the ROM version. Therefore, iDRAC may
report the ROM version as rmware version. For example, 2.5.13.2008 for A01, 2.5.13.2009 for A02, or 2.5.13.3011
for A03.
Corrective Action: This is an expected behavior and no action is required.
Firmware update of M.2 drive on BOSS-S1 controller
fails
Issue:
Firmware update of M.2 drives using the iDRAC web interface fails when the drive is in foreign state.
Corrective Action: Import the foreign conguration before updating the rmware of the drives.
7
Troubleshooting 27