Dell Alienware 34 - Universal Serial Bus (USB) Specific Problems

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Troubleshooting
Universal Serial Bus (USB) specific problems
Table 30. Universal Serial Bus (USB) specific problems.
Common symptoms What you experience Possible solutions
USB interface is not
working
USB peripherals are not
working
• Check that your display is turned ON.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream connector).
• Turn off your monitor and turn it on again.
• Restart your computer.
• Certain USB devices such as portable hard drive require higher power
source; connect the drive to the computer directly.
USB 5Gbps Type-B
interface is slow
USB 5Gbps Type-B
peripherals working
slowly or not working at
all
• Check that your computer is USB 5Gbps Type-B-capable.
• Some computers have USB 5Gbps, USB 2.0, and USB 1.1 ports. Ensure
that the correct USB port is used.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream connector).
• Restart your computer.
Wireless USB
peripherals stop
working when a USB
Type-B device is
plugged in
Wireless USB peripherals
responding slowly or only
working as the distance
between itself and its
receiver decreases
• Increase the distance between the USB Type-B peripherals and the
wireless USB receiver.
• Position your wireless USB receiver as close as possible to the wireless USB
peripherals.
• Use a USB-extender cable to position the wireless USB receiver as far
away as possible from the USB Type-B port.