24
Troubleshooting
Problems Possible solutions
Headset has no sound Ensure that the headset is turned on, and properly
connected through the wireless dongle or Inline
audio cable.
E
nsure that you’re not using the headset with Inlin
e
au
dio connection while charging.
Ensure that the audio player is playing music, and
that the computer volume and media player volum
e
a
re on and not muted.
C
lick the volume icon on your computer.
Adjust the
volume level on the volume bar.
Check the playback setting on the computer, and
ensure that the default device is set to DEVICE
NAME.
Chec
k the headset is within range (10 m) of t
he
wireless dongle.
Chec
k wireless connection is good.
Chec
k that the headset is connected to wirele
ss
do
ngle (recommended mode) on your computer
during game.
The person on
the other end
cannot hear me
Ensure that the microphone is positioned close to
the mouth.
E
nsure that the microphone is not muted. The mute
light on boom microphone should be off.
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