Table 10. Troubleshooting scenarios (continued)
Issue Remedy
No FC connectivity
● Verify the FC infrastructure is known to be functional
● Verify all FC cables are the correct type and are known to
be functional.
● Verify FC HBA and all FC cables are fully seated.
● Verify all SFPs are fully seated and are known to be
functional.
ES40 shelves not detected Verify the SAS HBA and all SAS cables are fully seated.
NVRAM not charged The NVRAM module takes 2-3 hours to reach 80% charge. If
the NVRAM is not charged to 80% or more, the system will
generate errors and performance is degraded.
License file is missing or incomplete
● Contact your Dell EMC sales representative.
● Open a license case on the Online Support portal.
42 Installation Troubleshooting
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