Troubleshooting │ 21
Problems Possible solutions
Bluetooth pairing button
does not work
1. Check if the batteries are inserted in the correct
orientation. The battery “+” and “-” ends should be
placed as indicated on the battery compartment.
2. Check the battery level.
• If the mouse is using rechargeable batteries,
ensure that the batteries are fully charged.
• If the mouse is using replaceable batteries,
replace them with new batteries.
3. Turn off the mouse, and then turn it on.
Rotate the mouse to off position, then rotate the
mouse to on position.
4. Ensure that the Bluetooth device is in pairing mode
by pressing the Bluetooth pairing button for three
seconds. The Bluetooth channel LED blinks white to
indicate the Bluetooth pairing is initiated.
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