Troubleshooting │ 23
Problems Possible solutions
Wireless connection is lost 1. Check the battery level.
• If the mouse is using rechargeable batteries,
ensure that the batteries are fully charged.
• If the mouse is using replaceable batteries,
replace them with new batteries.
2. Turn off the mouse, and then turn it on.
Rotate the mouse to off position, then rotate the
mouse to on position.
3. On your computer, turn the Bluetooth o and on.
4. Restart your computer.
5. Check for interference that may affect Bluetooth
connectivity. For example, nearby Wi-fi or USB 3.0
devices.
• Check for any wireless devices that are in close
proximity such as wireless networking devices.
For example, Bluetooth printer, USB 3.0 devices,
and so on.
• Move away from these devices.
6. For more information, see the Pairing multiple
devices with your Bluetooth mouse section.
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