Dell P2423 - Universal Serial Bus (USB) Specific Problems

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Universal Serial Bus (USB) specific problems
Common
symptoms
What you
experience
Possible solutions
USB interface is
no
t working
USB peripherals
are not working
• Check that your monitor is turned On.
• Reconnect the upstream cable to your
com
puter.
• Reconnect the USB peripherals
(
downstream connector).
• Turn off the monitor and turn it on
ag
ain.
• Reboot the computer.
• Some USB devices like external
port
able HDD require higher electric
current; connect the device directly to
the computer system.
SuperSpeed USB
5 Gbps (USB 3.2
Ge
n1) interface is
slow
SuperSpeed USB
5 Gbps (USB 3.2
Gen
1) peripherals
working slowly or
not working at all
• Check that your computer is
SuperSp
eed USB 5 Gbps (USB 3.2
Gen
1)-compatible.
• Some computers have USB 3.2, USB
2.
0, and USB 1.1 ports. Ensure that the
correct USB port is used.
• Reconnect the upstream cable to your
com
puter.
• Reconnect the USB peripherals
(
downstream connector).
• Reboot the computer.
Wireless USB
periph
erals stop
working when a
USB 3.2 device is
plugged in
Wireless USB
pe
ripherals
responding slowly
or only working as
the distance
between itself and
its receiver
decreases
• Increase the distance between the
USB 3
.2 peripherals and the wireless
USB receiver.
• Position your wireless USB receiver as
c
lose as possible to the wireless USB
peripherals.
• Use a USB-extender cable to position
th
e wireless USB receiver as far away
as possible from the USB 3.2 port.