Dell PP23LA - If You Cannot Eject the CD, CD-RW, DVD, or DVD+RW Drive Tray; If You Hear an Unfamiliar Scraping or Grinding Sound; Hard Drive Problems; E-Mail, Modem, and Internet Problems

Solving Problems
65
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3 Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Hard drive problems
A
LLOW THE COMPUTER TO COOL BEFORE TURNING IT ON
—
A hot hard drive may prevent the operating
system from starting. Try allowing the computer to return to room temperature before turning it on.
R
UN
C
HECK
D
ISK
—
1 Click the Start button and click My Computer .
2 Right-click Local Disk C: .
3 Click Properties .
4 Click the Tools tab.
5 Under Error-checking , click Check Now .
6 Click Scan for and attempt recovery of bad sectors .
7 Click Start .
E-Mail, Modem, and Internet Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE:
Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to
a digital telephone network.
C
HECK THE
M
ICROSOFT
O
UTLOOK
®
E
XPRESS
S
ECURITY
S
ETTINGS
—
If you cannot open your e-mail
attachments:
1 In Outlook Express, click Tools , click Options , and then click Security .
2 Click Do not allow attachments to remove the checkmark.
C
HECK THE TELEPHONE LINE CONNECTION
C
HECK THE TELEPHONE JACK
C
ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
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